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Participation in the BEM Convention 2023 can be cancelled with entitlement to refund. A notification must be sent in written form to the Secretariat by email to bemconvention2023@bem.com.my at least two (2) weeks before the event date. The notification must include all the relevant information regarding the bank account to which a possible refund may be remitted. A handling fee of RM50.00 will be deducted from the refund sum.
In case of cancellation after 9th August 2023, no refunds will be made.
Refund requests will be processed within two (2) months, after the event only.
Refunds will be credited only to person/entity who / which paid the original registration. Reimbursement to or for the benefit of third parties is excluded.
A handling fee of RM50.00 will be charged for every name change to an existing participants registration. Request for the substitute participant should be submitted via email to bemconvention2023@bem.com.my, together with details (Name, I/C No. Email address, Phone no. of both participant and his/her substitute and Reason for change). Name changes will only be accepted until the standard registration deadline.
The official convention name badge must be worn at all times during the convention. Access to the convention facilities will not be granted without a proper, valid name badge. If a participant loses, misplaces or forgets the name badge, a handling fee of RM50.00 will be charged for a new name badge. Upon handing out a new name badge, the lost badge will become invalid.
The Convention programme is published as an indication only and may be subject to modification at any time in terms of time, location, theme, and content (in particular to the programme schedule, the appointment and/or selection of speakers, the technical environment, programme duration, etc.) The participant has no claim to the staging of a particular speaker and/or event, to a particular event duration or to the provision of a particular content. Changes to the programme do neither constitute a right of withdrawal nor refund claim on the part of the persons registered, provided the character of the event as a specialist event in the specified subject area is not affected by the changes.
If the convention cannot be held or is postponed, or if the Organizer is prevented through no fault of its own from fulfilling its obligations in connection with the convention due to external, unforeseeable events beyond its control (“Force Majeure”), or if circumstances arise, which could not have been foreseen and in the presence of which the Organizer would not have concluded this Contract in such a way and the elimination of which cannot be carried out by economically reasonable means (“Hardship”), the Organizer shall have the right to cancel the convention immediately after the aforementioned circumstances become known and/or to terminate the convention without any liability and shall be released from its obligations to the participants. In these cases, the Organizer cannot be held liable by the participants for any damages, costs or losses such as transportation costs, accommodation costs, financial losses, lost profits, etc. In these circumstances, the Organizer reserves the right to either retain the entire registration fee and use it for a future or rescheduled convention or to reimburse the participant for the costs already incurred for the organization of the convention that could not be recovered from third parties.
